Software Renewal FAQs

General

Q: I can’t log into the Member Portal?

Q: If I am a multiple clinics owner, how do I renew?

A: Please email oca@chiropractic.on.ca for special instructions in renewing with our team.

OCA Aspire

Q: I am currently paying for OCA Aspire and still require PMP software, how do I renew PMP?

A: Please email oca@chiropractic.on.ca and explain you are currently paying for OCA Aspire and request the PMP Update.

Q: I am an OCA Aspire user who no longer requires PMP or ChiroWrite software, how do I confirm that you are not renewing PMP / ChiroWrite this year?

A: Please email oca@chiropractic.on.ca and explain that you have switched to OCA Aspire and will not be renewing PMP / ChiroWrite this year.

Q: I’m interested in OCA Aspire, so do I still renew my PMP / ChiroWrite licenses?

A: Yes, you may renew your PMP / ChiroWrite licenses at this time while learning more on OCA Aspire by booking time to speak with us through Book Time to Learn on OCA Aspire. If you renew PMP or ChiroWrite before November 1, 2022, and then transition to OCA Aspire at any time during the next 12 months, your fees paid will be prorated and credited to OCA Aspire. In addition, if you are ready to pre-book your upgrade to OCA Aspire between November 2022 and April 2023, you will receive additional introductory savings.

PMP

Q: Why did the PMP fees increase?

A: There is a growing cost to maintain this legacy software.

Q: What are the PMP fees?

A: Click here for PMP fees: Licensing PMP section

Q: When will I receive my PMP Update once I renew?

A: You will receive an email with PMP Update within 2 business days.

Q: How do I add a practitioner to my PMP after renewal?

A: Please complete the following online form – ONTARIO – PMP Order Form – Add Practitioner to Existing PMP

Q: I have multiple computers running PMP. Do I need to run the update on each computer that uses PMP?

A: Yes, please close the PMP application on each computer and run the PMP update on each one.

Q: My antivirus software will not allow me to download the PMP update, what should I do?

A: Please temporarily disable your anti-virus software to allow you to download the PMP update. Once you’ve updated your software, remember to turn on the antivirus software.

Q: I’m trying to update my PMP software but it’s asking for a serial #, which I don’t have. What do you suggest?

A: If you’re being asked to provide a serial #, you might be trying to update using PMP Utilities – Please do NOT update through PMP Utilities. Instead, use the link provided in your confirmation email to download the PMP update.

Q: I am currently paying for OCA Aspire and still require PMP software, how do I renew PMP?

A: Please email oca@chiropractic.on.ca and explain you are currently paying for OCA Aspire and request the PMP Update.

Q: How do I set up, access and view mobilePMP?

A: Please view PMP Support section for MobilePMP

Q: How do I work with ePMP and setup outgoing email account and default email templates?

A: Please view PMP support section under ePMP

Q: I will not be renewing PMP in October. Can I still access the software to send statements and run reports?

A: When your PMP license expires, you will only be able to access PMP in a read-only format (ie. to access information contained within). To access PMP after expiry, simply backdate your computer’s system date (displayed in the bottom corner of your screen) to a date prior to Nov 1, 2022. Once you’re finished in PMP, make sure you set your system date back to current.