The Ontario Chiropractic Association (OCA) is proud to serve its members and collaborate with stakeholders, including people with disabilities.

This is our promise.

Providing Goods and Services to People with a Spectrum of Abilities

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide for people with a spectrum of abilities to use, while they are accessing our goods and services.


We will communicate to people with a spectrum of abilities in ways that support them.

Service animals

We welcome people with a spectrum of abilities and their service animals.

Support Persons

A person with a spectrum of abilities who is accompanied by a support person is welcome, while the person they support is on our premises.

Notice of temporary disruption

If a planned or unexpected disruption to services or facilities for members with a spectrum of abilities occurs, we will notify members promptly. Our clearly-posted notice will include information about the reason for disruption, its anticipated length of time and a description of alternative facilities or services, if available.


Our services and facilities include: public education about chiropractic care within Ontario, memberships, fees and educational materials and OCA Aspire, the leading electronic health record and practice management solution.


We will provide accessible customer service training to employees, volunteers and others who engage with the public or other third-parties on our behalf. Training will also be provided to people involved in implementing policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

  • Any employee with direct contact with our members and/or the public
  • Third-parties and staff involved in creating these policies.

Staff will be trained on Accessible Customer Service after being hired.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act 2005, and the requirements of the customer service standard.
  • Our plan, to support the customer service standard.
  • How to interact and communicate with people with a spectrum of abilities
  • How to interact with people with a spectrum of abilities who use an assistive device or require the assistance of a service animal or support person.
  • How to use the equipment or devices available onsite or otherwise that may help us provide goods or services to members and other people with a spectrum of abilities.
  • What to do if a person is is having difficulty in accessing the OCA’s goods and services.

Staff will also be trained when changes are made to our accessible customer service plan.


When requested, we will accommodate the spectrum of abilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a spectrum of abilities. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with a spectrum of abilities.

Feedback process

People who wish to provide feedback on the goods and services the OCA provides to people with a spectrum of abilities are invited to provide feedback in the following ways:

  •  In person with our office manager or by calling our main number at 416-860-0070 or toll-free at 1-877-327-2273 and asking to speak with a specific individual.
  • Through our email at:

Please note, the accessibility policy is available to all persons upon request

All feedback, including complaints, will be handled in the following manner:

  • A direct response by a qualified staff member, either in person or by email.
  • People can expect to hear back within three business days

Notice of availability

We will notify the public that our documents related to accessible customer service are available upon request by posting a notice in the following locations:

  • The OCA welcome entrance area at our office and on the OCA website.

Modifications to this or other policies

Any policy, practice or procedure of the OCA that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with a spectrum of abilities will be modified or removed.

For more information please contact the OCA:

Ontario Chiropractic Association
70 University Ave., Suite 201
Toronto ON M5J 2M4
Tel: 416-860-0070, or toll-free at 1-877-327-2273
Fax: 416-860-0857