Member Experience Team (MET)

If you’re an OCA member, please log in to your Self-Serve Member Portal to reach our Member Experience Team (MET) and receive support within 48 hours. We’re here to ensure you attain maximum value from your member benefits.
We’re available Monday to Friday from 9 a.m. to 5 p.m. to help you and your team troubleshoot issues and overcome any practice obstacles.

Communications & Media Relations

If you’re an OCA member and require communications, marketing, or digital (e.g., social media) support, contact your OCA communications team at communications@chiropractic.on.ca. If a member of the media contacts you, or you require media relations support, please email your OCA media relations team at mediarelations@chiropractic.on.ca. Someone will get back to you as soon as possible.
If you’re a member of the media, please contact the OCA media relations team at mediarelations@chiropractic.on.ca and check our Media Room page for news releases and other resources.

Senior Leadership Team

Caroline Brereton
Chief Executive Officer
cbrereton [at] chiropractic.on.ca

Caroline Brereton is the CEO of the Ontario Chiropractic Association (OCA), the fourth largest chiropractic organization in the world by membership. An innovative and future-focused leader, Caroline has a track record of building strategic and collaborative partnerships across the health care system, championing the needs of chiropractors and their patients.
As CEO, Caroline has elevated the chiropractic profession and advanced the OCA’s vision of Caring Chiropractors for Healthier Ontarians. She also serves as the CEO of OCA Aspire Canada Inc., the OCA’s technology subsidiary which provides members with a modern electronic health record and practice management solution that leverages data to enhance patient care and advocacy.
Caroline has more than three decades of experience in the health care sector, beginning her career as a registered nurse and midwife. She has since held various executive leadership roles at acute and community care organizations, including Trillium Health Partners, where she led the implementation of the University of Toronto’s Mississauga Academy of Medicine and the Mississauga Halton CCAC, where she served as CEO and transformed home and community care services.
Caroline holds an MBA from Queen’s University and is a graduate of the Rotman Advanced Health Leadership Program. She is also a member of the Canadian College of Health Leaders and a passionate advisor on not-for-profit board governance.

Catherine Melville
VP, Communications and Government Relations
cmelville [at] chiropractic.on.ca

Jim Wright
VP, Corporate Member Programs and Chief Information Officer
Jwright [at] chiropractic.on.ca

Jim is the VP of Corporate Member Programs and the Chief Information Officer at the Ontario Chiropractic Association (OCA), the fourth largest chiropractic organization in the world by membership. A collaborative and outcomes-focused leader with a track record of leading change, Jim has spearheaded efforts to innovate the OCA’s operating model, improving effectiveness, efficiency, and accountability for members and health system partners.
Jim also serves as the COO of OCA Aspire Canada Inc., the OCA’s technology subsidiary which provides members with a modern electronic health record and practice management solution that leverages data to enhance patient care and advocacy.
With an extensive background in finance and corporate services, and more than 20 years of experience in the health care sector, Jim has successfully designed innovative solutions that champion data to support clinical and administrative decision-making and improve patient care. He has held various senior leadership roles in acute care, community care, and government organizations,
including Chief Financial Officer and VP of Corporate Services at the Mississauga Halton CCAC, and Director of Finance at Cancer Care Ontario, St. Michael’s Hospital and the Canadian Cancer Society.
Jim is a Chartered Professional Accountant (CPA) and holds an MBA from Queen’s University

Operations

Deborah Gibson
Office Manager
dgibson [at] chiropractic.on.ca
Senior Management, Board and Governance Support,
Joint Health and Safety Committee

Giovanna Marziliano-Barker
Coordinator, Member Programs
gmbarker [at] chiropractic.on.ca

Alison Smiley
Administrative Coordinator
asmiley [at] chiropractic.on.ca
Senior Management Team Support

Anthony Tabinga
Manager, Member Programs and Engagement
atabinga [at] chiropractic.on.ca

Benjamin Xafflorey (parental leave)
Manager, Member Programs & Services and Privacy Officer
bxafflorey [at] chiropractic.on.ca
Webinars, Student and New Graduate Programs, Project Management, Privacy

Software Sales & Support (OCA Aspire, PMP)

Akash Chaudhary
Member Support Representative
oca [at] chiropractic.on.ca
Software Support

Ravi Cherukuri
Quality Analyst & Support
rcherukuri [at] chiropractic.on.ca

Maryza De Silva
Product Manager
mdesilva [at] chiropractic.on.ca
OCA Aspire Onboarding

Rachel Guloien
Systems Adoption Specialist
rguloien [at] chiropractic.on.ca

Sufera Khan
Systems Adoption Specialist
skhan [at] chiropractic.on.ca

Bharavi Kilaru
Manager, Quality Assurance & Support
bkilaru [at] chiropractic.on.ca

Cohen MacDonald
Senior Data Scientist
cohen.macdonald [at] chiropractic.on.ca

Nicolas McWatters
Senior eContent and Sales Specialist
nmcwatters [at] chiropractic.on.ca

Kranthi Paruchi
Quality Assurance & Support
kparuchi [at] chiropractic.on.ca

Sonya Van Driesten
Manager, Systems Adoption Specialist
svandriesten [at] chiropractic.on.ca

Judy Wong
Systems Adoption Specialist
jwong [at] chiropractic.on.ca

Membership Support

Linda Baldasio
Lead, Service Representative
oca [at] chiropractic.on.ca
General Membership Support

Stakeholder Relations, Health Policy & Program Development

Dianna Pasic
Manager, Programs, Policy and Evaluation
dpasic [at] chiropractic.on.ca
Auto insurance, Rapid Access Clinics (RACs), Health2Work, WSIB

Communications & Marketing

Jeremy Civiero
Manager, Digital Content Strategy
jciviero [at] chiropractic.on.ca
Social Media/Community Management

Sabrina Jeria
Manager, Communications
sjeria [at] chiropractic.on.ca
Public Relations, Member Communications, Media Relations, Issues Management

William Brown
Senior Communications Specialist
wbrown [at] chiropractic.on.ca

Lara Neumann
Senior Digital Communications Specialist
lneumann [at] chiropractic.on.ca

Sasha Babakhanova (parental leave)
Manager, Communications
sbabakhanova [at] chiropractic.on.ca
Public Relations, Member Communications, Media Relations, Issues Management

Finance

Rasha Louca
Senior Accountant
rlouca [at] chiropractic.on.ca

Ashleigh Warner
Business Systems Consultant
awarner [at] chiropractic.on.ca

Chiropractic Consultants

Dr. Moez Rajwani
mrajwani [at] sympatico.ca
Auto Insurance, WSIB

Dr. Amy Brown
abrown [at] chiropractic.on.ca
Health System Integration/Employment, Outreach and Volunteer Opportunities


Ontario Chiropractic Association Office

416-860-0070 1-877-327-2273 (toll-free)  oca [at] chiropractic.on.ca