In this webinar, the CCPA Claims Team will share stories from real cases to demonstrate how incidents in practice can happen despite our best intentions. You’ll learn about how best practices in record keeping and evaluation can make or break the outcomes of liability cases. Speakers Dr. Dean Wright, Dr. Shima Shahidy, Dr. Kathryn Wheatley Original Broadcast February 3, 2021 Watch Webinar Downloads “That couldn’t happen to me!” - Presentation Slides