OCA

How To Connect And Build Trust With Strategic Questions & Active Listening (Rebroadcast)
2021-02-17 12:00 - 13:00 (America/Toronto)
Webinar on how to use strategic questions and active listening to effectively communicate with patients. Learn how to better use questions with patients: improve rapport, better identify ailments and issues and create a more open environment for sharing. Understand how active listening impacts patient perception and patient outcomes.

Speaker
Ivan Wanis Ruiz, Dale Carnegie Training

Original Broadcast
September 26, 2018

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Additional Resources

Tips Sheet: Communication Strategies for Chiropractors
How to Connect and Build Trust with Strategic Questions & Active Listening: Presentation Slides

Related Webinars

Difficult Conversations with Patients
Breaking the Ice: Techniques for Instantly Building A Connection
Networking: Getting Ahead by Putting Others First

MP3

How To Connect And Build Trust With Strategic Questions & Active Listening

HST: Real Case Scenarios (Rebroadcast)
2021-02-24 12:00 - 13:00 (America/Toronto)
This webinar will dive into the details of how to file a return with real case common errors and mistakes made by practitioners.

SpeakerRishabh Khamersa, SRJ Chartered Accountants

Originally BroadcastNovember 23, 2016

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Alleviating Business Worry During COVID-19: Business Preparedness and Perseverance (Rebroadcast)
2021-03-03 12:00 - 13:00 (America/Toronto)
Learn how to mitigate your business challenges in the face of COVID 19. This webinar will educate you on your legal obligations as an employer, employee and contractor. As well, it will provide considerations to lessen your business losses. As we face uncertain times, it’s important to consider your commercial leases, financial obligations, professional responsibilities, and future of your business.

Speakers
Reshma Kishnani, Associate Lawyer, Mills & Mills LLP – Barristers & Solicitors
Ken Rosenthal, Associate Lawyer, Mills & Mills LLP – Barristers & Solicitors

Original Broadcast
April 1, 2020

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Updates Under the Employment Standards Act (Rebroadcast)
2021-03-10 12:00 - 13:00 (America/Toronto)
There have been a number of recent changes (and reversals of changes) under the Employment Standards Act. Mills & Mills LLP will provide an update for employers and employees on current rights and obligations.

Speaker
Reshma Kishnani, Mills and Mills LLP

Original Broadcast
January 29, 2020

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Managing Back and Neck Pain During COVID-19: World Spine Care's Primary Spine Care Clinician Guide (Rebroadcast)
2021-03-17 12:00 - 13:00 (America/Toronto)
As a result of the COVID-19 global pandemic, most primary spine care clinicians are unable to see their patients. In partnership with the Global Spine Care Initiative and a panel of 28 spine care authorities and clinicians from 10 countries on four continents, World Spine Care has developed resources to help clinicians manage their patients’ spinal pain in the time of social distancing. Join us to learn about these resources and how you can continue to support your patients.

Speakers
Scott Haldeman, Founder, World Spine Care
Dr. Jean Moss, Panelist
Dr. Moez Rajwani, Panelist
Dr. Pat Tavares, Panelist
Moderator
Stefanie Ince, Executive Director, World Spine Care

Original Broadcast
May 13, 2020

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Update on Auto Insurance Reform and LAT Decisions Impacting Your Practice (Rebroadcast)
2021-03-24 12:00 - 13:00 (America/Toronto)
The PC government has proposed reform to the Auto Insurance System in Ontario and the License Appeal Tribunal (LAT) hears disputes arising from auto insurance claims. There are multiple decisions that will define Minor Injuries and exceptions, including discussion on chronic pain. Dr. Rajwani will provide updates based on recent government working groups and a summary of the decisions that may impact your clinical decision making insurance claims. There are multiple decisions that will be shared which outline the definition of Minor Injury and exceptions from minor injury including discussion on chronic pain. Dr. Rajwani will provide a summary of recent decisions that may impact your clinical decision making.

Speaker
Dr. Moez Rajwani, Health Policy Officer, OCA

Original Broadcast
November 6, 2019

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The Basics: Emergency First Aid in Your Practice (Rebroadcast)
2021-03-31 12:00 - 13:00 (America/Toronto)
Take away helpful emergency tips and learn about basic first aid skills suitable for an office environment. Practice staff will benefit from this webinar, starting with what to have in your office first aid kit.

Speaker
Dr. Theresa Lisk, Dr. Theresa’s Health Institute

Original Broadcast
September 18, 2019

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Digging Into Data: A Primer On Extended Health Care Industry Trends & What They Mean For Your Practice
2021-04-28 12:00 - 13:00 (America/Toronto)
Please note that this webinar has been postponed due to technical difficulties and will be rescheduled at a later date. We apologize for any inconvenience.

Data has been described as the gold of the 21st century. An immensely valuable resource, it is mined from our daily digital interactions by researchers, governments, and corporations alike. Extended health care (EHC) insurance companies and administrators are no exception to this trend. They collect data through their websites and online claims submission portals, as well as purchase it from third parties such as social media companies. This webinar will explore what the hunger for data means for you and your chiropractic business, and look at how you can protect yourself and leverage data to improve your business practices and advance the profession.

Moderator
Dr. Moez Rajwani, Chair, OCA Extended Health Care Advisory Council
Speakers
Charlene Theodore, In-House Counsel, Ontario English Catholic Teachers’ Association
David Boyce, ABC Insurance Solutions Inc.
Maryza De Silva, Product Manager, Ontario Chiropractic Association

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Go Paper Free! Transition From Paper To Electronic Records (Rebroadcast)
2021-05-05 12:00 - 13:00 (America/Toronto)
Transition to a paperless practice; learn how to prepare your clinic using the best strategies for adopting an electronic health record. Members share how they’ve already implemented an EHR including the benefits and challenges.

Speaker
Drs. Edward Finoro, Faisal Malik and OCA’s Andre Pires, Product Manager, Software Development

Original Broadcast
October 24, 2018

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Where Should I Invest Money? Pros & Cons of RRSPs, TFSAs, RESPs and Investments (Rebroadcast)
2021-05-12 12:00 - 13:00 (America/Toronto)
Investment considerations explained: overview of investment accounts; common mistakes – how RESP investing can go wrong; and insider tips you need to know.

Speaker
Saeed Ally, CIM, CFP, B.Sc., IA Securities Inc.

Original Broadcast
May 1, 2019

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FSRA: Achieving Financial Safety, Fairness and Choice in Ontario (Rebroadcast)
2021-05-26 12:00 - 13:00 (America/Toronto)
As a new organization, FSRA has already achieved notable results including strengthening the voice of the public, driving forward on regulatory innovation and reducing regulatory burden. Join us in a discussion of how Health Service Providers are part of FSRA’s priorities and how FSRA is working to ensure financial safety, fairness and choice for consumers during this time of rapid change and disruption.

Speaker:
Kirk Quinn, Senior Manager, Market Conduct, Health Service Providers, Financial Services Regulatory Authority (FSRA)

Original Broadcast:
August 12, 2020

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Referral Relationships: Chiropractors & Midwives (Rebroadcast)
2021-06-02 12:00 - 13:00 (America/Toronto)
This webinar will highlight the prevalence of MSK conditions related to pregnancy and scope of practice for midwives in Ontario. Drs. Mickeler and Weis will lead a discussion about how midwives and chiropractors can work together to support prenatal and postnatal women, and how you can set up referral relationships with midwives.

Speakers
CJ Blennerhassett and Drs. Sarah Mickeler and Carol Ann Weis

Original Broadcast
June 14, 2017

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COVID-19 Relief Updates
2021-06-09 12:00 - 13:00 (America/Toronto)
The federal and provincial governments have been adapting programs to meet the needs of business owners since the start of the pandemic. New programs are starting in June 2021 and previously announced programs are coming to an end. This webinar will review the programs which are ending and highlight the grants available under the new schemes. Attend this webinar if you would like to learn about qualifying for the government financial relief including the wage subsidy and new programs.

Speakers
Shayan Rashid

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Health Insurance, Your Patients, and Chiropractic Services (Rebroadcast)
2021-06-16 12:00 - 13:00 (America/Toronto)
Learn about the Canadian Life and Health Insurance Association. How does insurance work and who makes the decisions around, for instance, who can prescribe? Learn about the CLHIA and members approach to anti-fraud, the various steps taken, including delisting of practitioners. What is the industry doing to combat fraud? We’ll give you an overview of our Fraud=Fraud program. From this webinar, you’ll learn more about how health insurance works, the various decision-making roles, how changes are made to plan designs, and how stakeholders such as yourselves can influence change.

Speaker
Joan Weir, Canadian Life and Health Insurance Association Inc.

Original BroadcastNovember 20, 2019

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Presenting with Impact (Rebroadcast)
2021-06-30 12:00 - 13:00 (America/Toronto)
Through this interactive webinar, Ivan will give you the tools to present information in a way that maximizes impact and retention for online and live audiences. You will learn how to effectively communicate through presentations by creating impactful and interesting openings and closings; transitioning between slides and ideas smoothly; identifying unique problems; and use a formula to summarize your presentation in one sentence.

Speaker
Ivan Wanis Ruiz, Dale Carnegie Training

Original Broadcast
June 3, 2020

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Your Financial Journey: What to Focus On and When (Rebroadcast)
2021-07-07 12:00 - 13:00 (America/Toronto)
Whether you’re new to practice, established, or winding down, your financial journey will benefit from milestones and benchmarks. This will help you measure your progress and achieve your goals. Join us for some perspectives on what financial aspects to focus on as you progress in your career.

Speakers
Saeed Ally, CIM, CFP, B.Sc., IA Securities Inc.

Original Broadcast
November 29, 2017

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Managing Outcomes: Professionalism & Accountability When Things Go Wrong in Practice (Rebroadcast)
2021-07-14 12:00 - 13:00 (America/Toronto)
In this webinar, the CCPA Claims team will highlight some important insights to help you manage risk in your practice. They will examine some of the things that can go wrong in practice and how we can learn from these cases.

Speaker
Dr. Shima Shahidy and Dr. Kathryn Wheatley, CCPA Claims Officers

Original Broadcast
October 16, 2019

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Personal Finance Mastery Series: How to Manage Credit & Quickly Eliminate Debt
2021-09-08 12:00 - 13:00 (America/Toronto)
OCA Advance is back in a big way – re-launching with five separate, hour-long Personal Finance Mastery lunch & learn webinars coming up in September 2021 – January 2022. Unbiased, transparent, and fun, these sessions will be hosted by trainers from Enriched Academy – the financial education experts responsible for creating financial certainty for over 150,000 Canadians.

Speaker
Kevin Cochrane Co-Founder, Enriched Academy

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OCA Advance Presents: Networking and Communicating Your Value (Rebroadcast)
2021-09-15 12:00 - 13:00 (America/Toronto)
There’s a lot of competition out there. Learn to cut through the noise by fostering authentic relationships with potential patients and colleagues. This positive approach to networking from Dale Carnegie Training will help you to build confidence and credibility, communicate your value and establish profitable connections. Specific topics of this webinar include “Pitching Yourself with Why Statements” and “3 Strategies to Communicate Your Value”.

Speaker
Ivan Wanis Ruiz, Dale Carnegie Training

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Personal Finance Mastery Series: Creating a Roadmap for Financial Certainty
2021-10-06 12:00 - 13:00 (America/Toronto)
Continuing our Personal Finance Mastery Series – Kevin Cochrane of Enriched Academy asks the question, “Exactly when can you achieve Financial Freedom?” This webinar dives into key personal finance metrics for creating certainty and transforming your financial future for the better. Also discussed are the top spending mistakes to avoid.

Speaker
Kevin Cochrane Co-Founder, Enrichment Academy

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Partnership4BetterHealth: Learn What Matters to Ontario Patients and Their Families
2021-11-03 12:00 - 13:00 (America/Toronto)
Since inception, the Ontario Chiropractic Association (OCA)’s Partnership4BettherHealth has recruited over 200 patients from across Ontario. They’ve been telling us their preferences, experiences with going through the health care system (from diagnostic tests to routine checkups) and sharing their health care story with others in the hopes of making a difference for someone else and a positive impact on our profession. We now want to share those insights with you so that you can learn about experiences of Ontario patients and their families.

Speakers
Nancy Gale, VP, Strategic Communications and Stakeholder Management
Jillian Fernandez, Manager, Stakeholder Relations

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Personal Finance Mastery Series: How to Invest in Stocks in Any Market Condition
2021-11-10 12:00 - 13:00 (America/Toronto)
Continuing our Personal Finance Mastery Series – Enriched Academy is back to discuss the essentials for investing in the stock market, in plain language that anyone can understand. You will learn a reliable, powerful system that generates a 6 to 9% return, requires very little maintenance, and can safeguard you from market downturns. The webinar will end with an open, live Q&A with our subject matter expert.

Speaker
Kevin Cochrane Co-Founder, Enrichment Academy

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OCA Advance Presents: Mitigating Risk with the Roadmap to Care
2021-11-17 12:00 - 13:00 (America/Toronto)
This webinar will provide you with a refresher on the critical Roadmap to Care and its principles. The CCPA claims team will present some case studies that demonstrate how regularly returning to the Roadmap will help you manage risk for you and your patients.

Speaker(s):
CCPA Claims Officers – Dr. Shima Shahidy, Dr. Kathryn Wheatley

Original Broadcast:
February 5, 2020

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Expanding our Chronic Pain Comfort Zone
2021-12-01 12:00 - 13:00 (America/Toronto)
Our understanding of chronic pain has significantly evolved in recent decades via a combination of high-quality, multi-disciplinary research and real-world clinical experience. This unprecedented progress has enhanced our fundamental understanding of how chronic pain develops and proliferates and how clinicians can recognize and effectively manage it for their patients. This informative session will summarize years of pain research and help you integrate important pain neuroscience concepts into your patient care.

Speaker:
Dr. Shawn Thistle, RRS Education

Original Broadcast:
June 17, 2020

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Personal Finance Mastery Series: 5-Step System for Investing in Real Estate
2021-12-08 12:00 - 13:00 (America/Toronto)
Continuing our Personal Finance Mastery Series – You will learn how to analyze real estate investments with a razor focus – whether you’re buying first/principle residence, a vacation property or an investment property. Also discussed here are:

5 disciplines for owning profitable investment properties.
3 key relationships every real estate investor needs and how to create them on your own.
Real estate investing secrets not taught anywhere else.
How to use Enriched Academy’s proprietary investment analysis tools – which will be shared with attendees.

Speakers
Enriched Academy

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OCA Advance Presents: What Business Expenses Could You Be Deducting?
2022-01-26 12:00 - 13:00 (America/Toronto)
This webinar will examine the most common mistakes that business owners make when deducting expenses against their revenue. We will also examine the most popular expense categories for health care professionals and categories that are highly auditable.

Speaker
Kevin Fok, SRJ Chartered Accountants Professional Corporation

Original Broadcast
January 10, 2018

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OCA Aspire eClaims: Direct Billing Just Got Easier
2022-02-10 12:00 - 13:00 (America/Toronto)
OCA Aspire has the tools to help you save time, reduce administrative costs and enhance your patient experience from booking to recovery! With eClaims, we believe that OCA Aspire is the most powerful technology solution to elevate your practice and patient care. Join us for a webinar with an exclusive first look at OCA Aspire’s eClaims direct insurance billing feature.

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OCA Advance Presents: First Aid Clinical and Education Updates
2022-03-02 12:00 - 13:00 (America/Toronto)
We will be covering the newest evidence-based guidelines from the Canadian Red Cross concerning the most common first aid & CPR topics. This includes updated medications and updates to CPR & choking on adult, child & infant. In addition, we will address the first aid topics mostly likely seen in the office and how to recognize, assess and treat them.

Speaker
Dr. Theresa Lisk, Dr. Theresa’s Health Institute
Original Broadcast
December 2, 2020

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Partnership4BetterHealth: What Does Good Health Mean to Ontario Patients and Their Families?
2022-03-09 12:00 - 13:00 UTC
Since inception, the OCA’s Partnership4BetterHealth has recruited over 200 patients from across Ontario. During this webinar, we’ll share what good health means to them, in their own words.

Speakers
Nancy Gale, VP, Strategic Communications and Stakeholder Management

Jillian Fernandez, Manager, Stakeholder Relations

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OCA Advance Presents: The WSIB Health Care Continuum
2022-03-30 12:00 - 13:00 (America/Toronto)
The Workplace Safety and Insurance Board (WSIB) is a government agency accountable for administering Ontario’s no-fault collective liability workplace insurance. This webinar will provide an overview of the mandate of the WSIB, the healthcare continuum of programs, and an update on the community programs for 2021.

Speakers
Carly Howe – Director, Health Services, WSIB
Maia Sluzar – Program Manager, Health Services, WSIB
Jessie Farran – Program Manager, Health Services, WSIB

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