Preference is given to a nominee who supplies testimonials and letters of reference from patients, staff, partners, community members and collaborating health professionals. * The nominee must meet the eligibility requirements for all awards.
Nominations must identify the impact the nominee has on their patients, how their work increases awareness and implementation of innovative ideas and best practices to achieve exceptional patient care in all of the following areas:
Delivery of Outstanding Care & Collaboration: The nominee works with a broad range of health professionals in a variety of collaborative models of care to provide high-quality, cost-effective, patient-centred care.
Patient Experience & Satisfaction: The nominee consistently receives positive feedback and high satisfaction ratings from patients about their exceptional patient experience.
Development of Patient-Centred Models of Care: The nominee has developed/adopted models of care that are regarded as best practices among their professional colleagues. The nominee applies the universal patient expectations of:
- Partnership: Mutual respect, choice and personalization
- Active listening Communication: Active listening, genuine interest, clarity
- Human touch: Compassion, connection, empathy
Incorporate diversity, equity and inclusion: The nominee has created a safe, respectful space for patients to experience care.
* To be eligible, a minimum of two testimonials and/or letters of reference from patients, staff, partners, community members and collaborating health professionals must be submitted.
Questions about the awards? Contact OCA at email@example.com or call 416-860-0070 | Toll-free: 1-877-327-2273.